Fulfillment Lead - Direct to Consumer

Nampa, ID

Full Time

Fulfillment

Entry Level

Employment Status: Full time

Location: On-Site at NEW Gymreapers’ HQ in Nampa, ID

Schedule: Monday - Friday, 8AM - 5PM (flex according to business needs)

Reports To: Sr Manager, Fulfillment

Position Overview:

The DTC Pick & Pack Lead is responsible for executing and optimizing all direct-to-consumer order fulfillment. This role owns daily order Batching flow in our WMS system, labor allocation between picking and packing, and real-time productivity management to ensure orders ship accurately, on time. This is a working lead role accountable for execution, visibility, and results.

Key Responsibilities

Order Execution & Flow Management

Batch wave DTC orders in Peoplevox (in our WMS) based on carrier cutoffs, order priority, and pick efficiency
Ensure all eligible DTC orders ship within Defined Service Levels (SLA)
Monitor backlog and rebalance workload throughout the shift
Handle all failed actions and skipped bin locations
Escalate inventory or system blockers immediately

Labor & Productivity Management

Assign and reassign associates between picking and packing to meet efficiencies
Balance labor in real time to eliminate bottlenecks
Coach associates on efficiency, accuracy, and standard work
Address underperformance with corrective action

Accuracy & Quality

Maintain High pick and pack accuracy
Reduce mis-pick and mis-packs
Enforce packing standards and workstation organization
Partner with Inventory control on root cause analysis

General Warehouse Duties

As necessary, perform standard daily warehouse operations to include:
- Pick
- Pack
- Returns
- Replenishment
- FBA
- Cycle Count

Training & Development

• Train new hires on pick/pack SOPs
• Reinforce standard work
• Provide clear, actionable feedback

Reporting & Visibility

• Daily reporting on orders shipped, UPH, labor hours, backlog, and errors
• Maintain clear communication with warehouse leadership

Key Performance Indicators

• Orders shipped on time
• Units per labor hour (UPH)
• Order accuracy
• Labor hours vs volume
• End-of-day backlog

Benefits/Perks:

Competitive Pay
Company paid holidays
Paid Time Off (PTO)
Gymreapers on-site gym!
Newly renovated HQ!
401(k) with up to a 4% employer match
Life Flight Program, Voluntary
Employee Assistance Program
50% Employee Discount
100% Employer Paid: Medical, Dental and Vision
100% Employer Paid: Short-term and Long-term Disability - Life Insurance for both employee and spouse/dependents
Health Savings Account (HSA) employee option

Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

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