Returns Lead - Warehouse Operations

Nampa, ID

Full Time

Fulfillment

Entry Level

Returns Lead (DTC Fulfillment)

Employment Status: Full-Time
Location: On-Site at NEW Gymreapers HQ – Nampa, ID
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (flex based on business needs)
Reports To: Sr. Manager, Fulfillment

Position Overview

The Returns Lead is responsible for owning and optimizing all direct-to-consumer (DTC) returns operations at Gymreapers. This role manages the full returns lifecycle—from inbound processing and disposition decisions to system accuracy and reintegration of sellable inventory.

This is a working lead role that drives execution, labor efficiency, and continuous improvement. You will ensure returns are processed quickly, accurately, and in alignment with company standards while maintaining real-time visibility into volume, bottlenecks, and recovery rates.

Key Responsibilities

Returns Execution & Flow Management

Own daily inbound returns processing workflow within the WMS (Peoplevox)
Prioritize returns based on volume, aging, and inventory needs
Ensure timely processing of all returns within defined SLAs
Accurately sort and disposition returned items (restock, damage, QA hold, liquidation)
Identify and resolve system or inventory discrepancies in real time
Escalate product quality issues, repeat return reasons, and operational blockers

Inventory Recovery & Accuracy

Maximize recovery of sellable inventory through proper inspection and handling
Maintain high accuracy in returns processing and system updates
Partner with Inventory Control on root cause analysis for defects, damages, and discrepancies
Ensure returned inventory is correctly reallocated to pickable locations

Labor & Productivity Management

Assign and manage labor across returns processing stations
Balance workload in real time to maintain throughput and eliminate bottlenecks
Drive productivity metrics (units processed per hour, turnaround time)
Coach associates on quality, efficiency, and SOP adherence
Address performance gaps with clear, actionable feedback

Quality Control & Process Standards

Enforce inspection standards and disposition guidelines
Maintain clean, organized, and efficient returns workstations
Reduce processing errors and incorrect dispositions
Identify trends in returns reasons and provide feedback to Ops, Product, and CX teams

General Warehouse Duties

As needed, support broader warehouse operations including:

Pick
Pack
Returns
Replenishment
FBA prep
Cycle counting

Training & Development

Train new hires on returns SOPs and quality standards
Reinforce best practices and standard work
Develop team capability to improve speed and accuracy

Reporting & Visibility

Report daily on returns volume, processing time, recovery rate, and error rates
Track trends in return reasons and product issues
Maintain clear communication with warehouse leadership on performance and risks

Key Performance Indicators (KPIs)

Returns processed within SLA
Units processed per hour (UPH)
Inventory recovery rate (% returned to sellable stock)
Processing accuracy
Backlog / aging returns

Benefits & Perks

Competitive Pay
Company Paid Holidays
Paid Time Off (PTO)
On-site Gym (Gymreapers HQ)
Newly Renovated HQ
401(k) with up to 4% Employer Match
Life Flight Program (Voluntary)
Employee Assistance Program
50% Employee Discount

100% Employer Paid:

Medical, Dental, Vision
Short-Term & Long-Term Disability
Life Insurance (Employee + Dependents)
Health Savings Account (HSA) option

Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

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