Customer Service Representative - Fitness Equipment & Athletic Apparel

Nampa, ID

Full Time

Customer Service

Entry Level

Employment Status: Full-Time, Benefits Eligible

Location: On-Site at Gymreapers’ HQ in Nampa, ID

Schedule: Monday - Friday, 8am - 5pm (flex according to business needs)

Reports To: Director of Customer Service

Compensation: Starting Pay $16/hr + DOE, full-time benefits

Who We Are

Gymreapers is a direct-to-consumer e-commerce brand creating premium lifting gear, apparel, and equipment for men and women. Our supportive lifting gear has been featured in Men’s Health, Barbend, Powerlifting Technique, and more. The Gymreapers brand has been listed four times on the Inc Magazine’s list of 5,000 fastest growing businesses: 2024 at #302, 2023 at #266, 2022 at #291 and 2021 at #521. Our CEO, Roc Pilon, recently was named Entrepreneur of the Year by Ernst and Young!

Benefits/Perks

Competitive Pay
Company paid holidays
Paid Time Off (PTO)
Gymreapers on-site gym!
Newly renovated HQ!
401(k) with up to a 4% employer match
Life Flight Program, Voluntary
Employee Assistance Program
Bereavement policy
50% Employee Discount on Gymreapers.com!!
100% Employer Paid: Medical, Dental and Vision - short-term and long-term disability - life insurance for both employee and spouse/dependents
Health Savings Account (HSA) employee option

What You’ll Do:

We are on the search for an excellent Customer Service Representative. In this role the main responsibility is to support our customers and their goals while driving a first in class experience with Gymreapers. The Customer Service Center is an inbound contact center communicating with our customers through phone, email or online chat.

Who We're Looking For:

Assist customers via phone, email, chat, SMS, and social concerning product information, order status, and general questions and concerns.
Proactively advise the customer with issues like shipment delays and/or gathering information necessary to process their order.
Communicate with shipping couriers (i.e. UPS, FedEx, USPS) as well as internal departments concerning customer orders, such as the Distribution Centers, Operations, Category Management, Billing, etc.
Adjust orders as needed (i.e. backorders, exchanges, wrong item shipped, etc.)
Escalate customer impacting issues through proper internal channels.
Provide professional & appropriate internal/ external communication as well as progress updates to all stakeholders
Troubleshoot and problem solve leveraging knowledge, resources, qualitative and quantitate information
Other projects and duties as assigned

What You’ll Bring:

High school diploma or equivalent required
Excellent customer service skills, ability to help customers in a friendly and compassionate manner
Ability to retain product knowledge and communicate information clearly and concisely with proper grammar and voice
Ability to read and follow directions
Strong ability to retain confidential information pertaining to customer information
Ability to calculate figures and amounts
Excellent communication skills; both written and verbal
Intermediate experience with Microsoft Office Suite/Google Apps
Experience using multiple lines of contacts (email/phone/chat/social)
Primarily sedentary work at a computer for prolonged periods of time

Our Core Values

Grow or Die
Customer Obsession
Extreme Ownership
Nothing is Given // Everything is Earned
Be Humble
1% Better Everyday
Live with Integrity
Sacrifice

Gymreapers LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national or ethnic origin, disability, as well as any other characteristic protected by federal, provincial, or local law.

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Gymreapers HQ is located just 20mins outside beautiful Boise, ID. This role is on-site M-F. Are you willing to relocate?

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No action will be taken until all questions have been answered legibly and completely. The Company will make reasonable accommodations in the application/interview process for any disabled applicant who requests it. This application is valid ONLY for the position you are applying to. This application is current for this opening after which you will need to fill out a new application for another opening.* I Acknowledge

This application is used to notify me that the nature and scope of an investigation, if one is conducted, could include such general identification information as residence verification, and, as applicable, information concerning my employment, education, general reputation, character, and that such information may be developed through personal interviews with third parties. Only job-related information developed from such a report will be considered in evaluating my employment application or continued employment. I hereby authorize these persons, companies, organizations or corporations to answer all questions or release any information regarding the items listed in this paragraph. I hereby release them from any liability and hold them harmless from any claim for releasing any truthful information within their knowledge and/or records. I authorize the Company to release to any person, firm, entity or organization with which I may seek employment in the future, any truthful information concerning my work experience with the Company. I hereby release and hold the Company harmless from any claim for releasing any truthful information within its knowledge and/or records. I understand that any job offer that may be extended to me will be contingent upon the successful completion of a drug and alcohol test.I certify that the answers given by me to the foregoing questions and during any interviews are true and correct without material omissions, and understand that, if employed, omissions and/or false statements on this application or during any interviews may result in dismissal. I understand and acknowledge that, if hired, my employment is for no definite period and either the Employer or I may terminate our relationship at will at any time, without notice or any reason, and that this employment application does not constitute an employment contract. I have had an opportunity to have my questions about this statement's content answered and understand its terms.* I Acknowledge

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Customer Service Representative - Fitness Equipment & Athletic Apparel

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